Shipping Your flowers to us --
It is YOUR responsible for shipping your flowers to us within 5 days of your event.
We HIGHLY encourage you purchase shipping insurance. If your flowers are delayed due to the shipping speed chosen or shipped to the incorrect address, you are liable for the loss or damage of your flowers. We will confirm your details and provide you with packaging, shipping and care information to you via email or text the week prior to your event date. If flowers are not received within the week of booking, we have the right to cancel your order and no refunds or exchanges will be given.
Finished pieces to you—
Shipping is not included in the quoted price and you are responsible for covering all fees for shipping, handing and insurance to and from our location. Shipping will be calculated and billed prior to delivery to the carrier based on final size, weight and products ordered.
There will be an excessive shipping cost for out of the country/Hawaii/Alaska orders.
Completed pieces must be paid for and picked up or shipped within two weeks of completion. We will not ship or allow any orders that have not been paid in full to be picked up. Artwork left in our care for over two weeks will be subject to our storage fee of 10% of the total order. If after 30 days no payment has been received, Petals and Posies has the right to cancel all orders.
Artwork turnaround is an estimated 3-4-months from the arrival of the flowers. The Estimated completion will vary depending on high-volume wedding seasonality, payment plans, and any quality check delays. With an estimated completion, customers should not expect to have completed artwork exactly 6-months to the date the flowers were shipped.
In the event that your piece is damaged, stolen or lost by the shipping courier, insurance funds will be used to cover the cost to recreate your piece.
Floral art handcrafted by Petals and Posies are creative works of art. Art is always subjective and therefore, an artistic interpretation. Please be aware of this when working with Petals and Posies, or any artist, it is advised to study the artist, review and approve their showcased artwork before commissioning the artist to produce for you. In saying that, please understand there are no refunds or returns based on a subjected refusal of a finished piece.
All payments made remain non-refundable with no exceptions.If flowers are not received within the week of booking, we have the right to cancel your order and no refunds or exchanges will be given.In the event that your piece is stolen or lost by the shipping courier, insurance funds will be used to cover the cost to recreate your piece.
Order cancellations can be made at any time if needed, however, all payments made remain non-refundable, no exceptions.
Orders are subject to cancellation if:
If the order is terminated for any reason by either party, you are responsible for payment of invoices delivered and fees incurred up to the date of termination.Failure to complete your payments or forms within requested period will result in order cancellations. If any payment is not timely received, all payments shall become immediately due. If payment is not completed within 15 days of our notice, we have the right to terminate your order.
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